Refund and Chargeback Scam Warning Signs
Scammers may claim an accidental renewal or excess refund, then manipulate victims into sending money or revealing banking access.
Who this guide is for
Consumers contacted about a supposed software refund, duplicate charge, or cancellation credit.
Practical checklist
- Verify the original purchase and charge directly in the merchant and bank accounts.
- Do not install screen-sharing software or log into banking while another person watches.
- Reject requests for gift cards, wire transfers, cryptocurrency, or cash withdrawal.
- Contact the merchant and bank using numbers printed on statements or official websites.
- If money or access was shared, notify the financial institution immediately and secure affected accounts.
Common mistake to avoid
Allowing remote access to online banking or returning an “overpayment” before the bank confirms settled funds.
A safer way to proceed
Handle refunds through the original merchant and payment method without remote access or money transfers.
Product features, prices, eligibility, and policies can change. Confirm important details on the provider’s official website before purchasing, renewing, changing account settings, or acting on a security alert. If an incident may involve financial loss, sensitive personal data, or a business network, consider qualified professional help and the appropriate official reporting channel.