Tech Support Scam Red Flags
Unexpected callers and pop-ups often impersonate technology companies to obtain remote access, money, or account credentials.
Who this guide is for
People contacted by someone claiming their computer, account, or subscription has an urgent problem.
Practical checklist
- Legitimate support should not demand gift cards, cryptocurrency, or secrecy from family or banks.
- Do not install remote-control software at an unsolicited caller’s request.
- Never share one-time codes, recovery codes, or full passwords with support staff.
- Verify subscription and device status from the official app or account portal.
- If access was granted, disconnect the device, secure accounts from a clean device, and contact payment providers promptly.
Common mistake to avoid
Trusting caller ID, a familiar logo, or technical language as proof of identity.
A safer way to proceed
End unsolicited contact and reach the company through a verified support channel you locate yourself.
Product features, prices, eligibility, and policies can change. Confirm important details on the provider’s official website before purchasing, renewing, changing account settings, or acting on a security alert. If an incident may involve financial loss, sensitive personal data, or a business network, consider qualified professional help and the appropriate official reporting channel.